Help Center

Delete Account or Clear Data — Step-by-Step (with Screenshots)

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This guide explains how a gym account holder can request Account Deletion (removes everything) or Data Clear (removes personal data but keeps your account active).

Important: Account deletion is permanent. Data clear removes personal info (e.g., members’ PII, contact details) but keeps plans, attendance, and operational records as allowed by law or policy.
Deletion timeline: Once you submit a request, it’s scheduled and processed within 30 days. You’ll see your scheduled date in Settings → Account Requests.

Delete Your Account (Permanent)

1) Open Settings

Login to your gym subdomain (e.g., https://yourgym.domain.com) and go to Settings.

Navigate to Settings page
Settings page location in the main navigation.

2) Open “Account Requests” tab

Select the Account Requests tab to view or submit requests.

Account Requests tab in Settings
The Account Requests tab shows current status and the request form.

3) Choose Account Deletion & fill the form

  • Request Type: Account Deletion
  • Reason: pick one (or select Other and add details)
  • Feedback: optional
  • Tick the confirmation checkbox
Account deletion form filled
Complete the form and confirm the irreversible action.

4) Submit & note your scheduled date

Click Submit Request. Your request is stored centrally and a scheduled deletion date (within 30 days) is set.

Request status with scheduled date
Status panel shows the request type, reason, requested date, and scheduled deletion date.

If you change your mind before the scheduled date, contact support to cancel the request.

Clear Personal Data (Keep Account Active)

1) Open Settings → Account Requests

Navigate to Account Requests for data clear
Open the same Account Requests tab.

2) Choose Data Clear & fill the form

  • Request Type: Data Clear
  • Reason & optional feedback
  • Confirm your request
Data clear form filled
Pick “Data Clear” to remove personal information only.

3) Submit & track progress

After submission, the system schedules processing within 30 days. You can revisit this tab to check status.

Data clear request status with scheduled date
Look for the scheduled processing date and current status.

What is cleared?

  • Personal identifiers (names, emails, phone numbers) ✔
  • Operational records needed for compliance (e.g., invoice numbers) may be retained

Exact scope can vary by policy or jurisdiction.

FAQ

How long does it take?
Requests are processed within 30 days of submission. Your scheduled date appears in Settings → Account Requests.
Can I cancel my request?
If your request hasn’t been executed yet, contact support with your subscription details to cancel.
What if I have multiple locations/subdomains?
Submit a request from each subdomain (each has its own database and subscription record).

Need help?

Email our support team with your gym name and subdomain so we can assist quickly.

Support: [email protected]

Provide screenshots if possible to speed things up.

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