Privacy Policy
Last Updated: 13 August 2025
1. Company Information and Contact
2. Information We Collect
a) Personal Information (entered by gym admin):
- Member name, phone number, email, and other profile details
- Gym membership status and billing data
- Profile images (captured via camera permission)
b) Usage and Device Information (automatically collected):
- App usage analytics (feature usage, error logs)
- Device identifiers and OS version
3. Camera Permission
Our app requests optional access to your device camera solely to:
- Capture member profile images through the admin’s device
- Enable gym staff to identify members for fee collection
Camera access is granted only with your explicit consent. You may:
- Grant or revoke camera permission in device settings
- Continue using core app features without granting camera access (profile images unavailable)
All captured images are compressed and stored securely on our backend servers.
4. How We Use Your Information
- To provide and maintain the gym management service
- To process membership and billing operations (fees collected outside the app)
- To display member profiles and photos in the app
- To improve our software and analyze usage patterns
- To communicate service updates, offers, and support information
5. Data Storage, Retention, and Deletion
- Member data and profile images are stored in our backend database under the gym admin’s control
- Gym admins may delete any member’s data or image from within the app at any time
- Data for a deleted member is permanently removed immediately from our servers
- Upon request, we will delete an entire gym admin account and its associated data within 30 days
- We do not retain any personal data beyond user consent or the gym admin’s retention policies
6. Third-Party Services
- RazorPay handles payment processing outside the app
- We do not store credit card details
- RazorPay’s privacy policy governs all payment data
- Other integrations (e.g., biometric device interfaces) occur outside the mobile app and do not collect data through the app
7. Data Security
- Encryption in transit (HTTPS/TLS) for all network communications
- Encrypted storage at rest for personal data and images
- Access controls and authentication for gym admins
- Regular security assessments and infrastructure updates
8. Your Rights and Choices
- Access, update, or correct your personal information via the app or by contacting us
- Delete specific member data at any time through the admin interface
- Request full account deletion by emailing [email protected] (processed within 30 days)
- Grant or revoke camera permission in device settings
9. Policy Updates
We may update this policy to reflect new features, legal requirements, or operational changes. Last modified dates will be updated accordingly. Continued use of the app after changes constitutes acceptance of the revised policy.
Terms & Conditions
Last Updated: 1 May, 2025
1. Subscription Terms
Our gym management software is offered as a subscription service with monthly, quarterly, and annual payment options.
2. User Responsibilities
You agree to:
- Provide accurate information during registration
- Keep your login credentials secure
- Use the software only for lawful purposes
3. Software License
We grant you a limited, non-exclusive, non-transferable license to use our software for your gym operations.
4. Modifications
We may update these terms periodically and will notify users of significant changes.
Cancellation & Refund Policy
Last Updated: 1 May, 2025
1. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard. Cancellations take effect at the end of your current billing period.
2. Refund Policy
Due to the digital nature of our service:
- Monthly subscriptions are non-refundable
- Quarterly and annual subscriptions may be eligible for partial refunds within the first 14 days
- Refund requests must be submitted in writing to [email protected]
3. Service Termination
We reserve the right to terminate service for violations of our terms with no refund.
Shipping & Delivery Policy
Last Updated: 1 May, 2025
1. Digital Delivery
Our gym management software is delivered digitally:
- Access is granted immediately upon payment verification
- Login credentials are sent to your registered email
- No physical products are shipped
2. Hardware Components
For biometric devices or other hardware:
- Shipping times vary by location (typically 3-7 business days)
- Tracking information will be provided
- Additional shipping policies apply for hardware returns
3. International Access
Our software is accessible worldwide, though some features may be region-specific.
