Privacy Policy

1. Company Information and Contact

• App: Gymsupport
• Developed by: Harbhagwan Singh Dhaliwal
• Company: QuantumBytes
• Address: Ugoke, Teh Tapa, Barnala, Punjab, India 148108
• Email: [email protected]
• Privacy Contact: [email protected]
• Phone: +91 90235 21632

2. Information We Collect

a) Personal Information (entered by gym admin):

• Member name, phone number, email, and other profile details
• Gym membership status and billing data
• Profile images (captured via camera permission)

b) Usage and Device Information (automatically collected):

• App usage analytics (feature usage, error logs)
• Device identifiers and OS version

3. Camera Permission

Our app requests optional access to your device camera solely to:

• Capture member profile images through the admin’s device
• Enable gym staff to identify members for fee collection

Camera access is granted only with your explicit consent. You may:

• Grant or revoke camera permission in device settings
• Continue using core app features without granting camera access (profile images unavailable)

All captured images are compressed and stored securely on our backend servers.

4. How We Use Your Information

• To provide and maintain the gym management service
• To process membership and billing operations (fees collected outside the app)
• To display member profiles and photos in the app
• To improve our software and analyze usage patterns
• To communicate service updates, offers, and support information

5. Data Storage, Retention, and Deletion

• Member data and profile images are stored in our backend database under the gym admin’s control
• Gym admins may delete any member’s data or image from within the app at any time
• Data for a deleted member is permanently removed immediately from our servers
• Upon request, we will delete an entire gym admin account and its associated data within 30 days
• We do not retain any personal data beyond user consent or the gym admin’s retention policies

6. Third-Party Services

• RazorPay handles payment processing outside the app
• We do not store credit card details
• RazorPay’s privacy policy governs all payment data
• Other integrations (e.g., biometric device interfaces) occur outside the mobile app and do not collect data through the app

7. Data Security

• Encryption in transit (HTTPS/TLS) for all network communications
• Encrypted storage at rest for personal data and images
• Access controls and authentication for gym admins
• Regular security assessments and infrastructure updates

8. Your Rights and Choices

• Access, update, or correct your personal information via the app or by contacting us
• Delete specific member data at any time through the admin interface
• Request full account deletion by emailing [email protected] (processed within 30 days)
• Grant or revoke camera permission in device settings

9. Policy Updates

We may update this policy to reflect new features, legal requirements, or operational changes. Last modified dates will be updated accordingly. Continued use of the app after changes constitutes acceptance of the revised policy.